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With Premium Installation, Trend Micro experts will remotely install your copy of Trend Micro Security software, while also applying the best settings to ensure robust security.

  • Trend Micro experts will install your security product remotely.
  • Application of recommended Trend Micro software settings to your system.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Windows Vista, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan), Mac OS X 10.10 or higher (Yosemite); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended).

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
Premium 24x7 Support also includes:

  • Virus and Spyware Removal Service (VND841,921.46 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
  • Security Health Check Service (VND688,844.83 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats.
  • Configuration of your anti-virus and anti-spyware software settings.
  • Application of proper system settings to improve the security of your identity and digital information.
  • Verification and application of the latest critical Microsoft Windows updates.
  • Good for one (1) PC only.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:

  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer's licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a “best efforts” basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Official Online Store
Stop scams and spam of all types
Arm yourself againts scams with Trend Micro ScamCheck
Is it a scam? Get answers in a snap!

If you're unsure about a website, ad, or text message, just share it with Trend Micro ScamCheck for instant answers.

Our groundbreaking AI technology goes beyond spotting common red flags and scam URLs. It dives deeper into the content to uncover those tricky, less obvious signs of scams.

Detect AI Scams

Scan for AI face-swapping scams during video call and get real-time alerts to a potential impersonation attempt. Stay ahead of deepfakes.

Filter spam texts

Block spam and scam texts before they hit your inbox. Cut the noise, reduce the risks.

Browse safely

Block unsafe websites and filter out annoying ads*, keeping you safe from scams and malware. Surf the web without worry!

*Supports Safari on iOS; Chrome and Firefox on Android
Why do you need protection?
78%

of people experienced at least one scam in 2023 1

1 of 4

people lost money to scam in 2023 1

71%

are worried about AI scams 2

Reference:
  1. The Global State of Scams 2023 Report
  2. What Are the Biggest Perceived Dangers of AI? (Statista, 2024)
We have a history of keeping people safe
6
billion

unwanted messages blocked every month

157
million

threat URLs blocked every month

161+
billion

threats blocked in 2023

35+
years

in cybersecurity

Frequently Asked Questions
1. What makes Trend Micro ScamCheck different?

The scope of our solution and the technology behind Trend Micro ScamCheck is what makes us different. Trend Micro ScamCheck offers multiple features to protect you against different types and forms of scams in whatever way they may reach you. And our Scam Check feature is based on groundbreaking AI technology. It doesn’t just spot common red flags and scam URLs like other tools; it does a deeper analysis of the content to find the less obvious signs of scams. Trend Micro ScamCheck is a dedicated anti-scam solution uniquely designed for today's scams.

2. Why do I need Trend Micro ScamCheck?

Scammers are using many different, and increasingly sophisticated, tactics to target people through SMS, phone or video calls, email, and on social media. It is getting harder to identify what’s real. Whether you're overwhelmed with scam messages and want to reduce the noise and the risk, or you are worried about the possibility of falling for that one successful scam, Trend Micro ScamCheck has you covered.

3. Who should use Trend Micro ScamCheck?

Anyone can fall victim to a scam, and Trend Micro ScamCheck can help. Whether you use it for yourself or set it up for a loved one, Trend Micro ScamCheck provides the knowledge and the tools to avoid harmful and costly scams. Get - and give - peace of mind!

4. What kinds of things can I have Trend Micro ScamCheck analyse?

Trend Micro ScamCheck's Scam Check tool analyses content in a variety of forms - image/screenshot, text or email message, url link, or phone number - to determine the likelihood that it is a scam. Upload an image, copy and paste content, or take a screenshot and share it to the tool. You get immediate answers to your questions…Is this text message real? Is this phone number legitimate? Is this Facebook ad true? Is this website a fake?

5. What do you mean by “real-time protection”?

Anyone can fall victim to a scam, and Trend Micro ScamCheck can help. Whether you use it for yourself or set it up for a loved one, Trend Micro ScamCheck provides the knowledge and the tools to avoid harmful and costly scams. Get - and give - peace of mind!

6. How is Trend Micro ScamCheck different from my AV security software?

Anti-virus software serves different, but complementary roles in your personal security. AV is designed to detect, prevent and remove malware – such as viruses, ransomware and spyware – that can infect your devices. Anti-scam solutions, like Trend Micro ScamCheck, are focused on identifying and preventing various forms of online scams and fraud that does not involve malware, but rather aims to manipulate you into providing access and information. It focuses on the digital content and communications you engage with, to prevent deception. Security measures for viruses and malware is not the same as what is needed for scam. While AV vendors may include some anti-scam capabilities, your AV solution alone isn’t protecting you from all forms of scams.

Defeat the scammers Download Trend Micro ScamCheck today
1 Device | 12 Months
Buy Now VND1,235,999.00
Explore News
Deepfake Scams to Watch Out for in 2024
Coles and Bunnings Scams: Top SMS Scams for month of June
Australia Post, Toll and myGov Scams: Top SMS Scams of the Month
Trend's Deepfake Study Finds over Two-Thirds Are Worried about Deepfake Scams
Why Buy from the Official Trend Micro Store?
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Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

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Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

100% Money Back Guarantee with Trend Micro Security Icon
Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

System Requirements
  iOS Android
Minimum device requirement iOS: v16+ Android: v14+
Web Guard iOS: Supports Safari Android: Supports Chrome and Firefox
Languages iOS & Android: English, Japanese, and Traditional Chinese
Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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