It is a service that includes unlimited access to phone technical support on a 24X7 basis relating to the usage of Trend Micro consumer products. It offers a quicker diagnosis and problem resolution through remote desktop support. Premium service plan includes:

• Virus and Spyware Removal Service - Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
• Security Health Check Service - Trend Micro expects will remotely access your computer to review your system settings, then apply the best settings to ensure robust security against all types of potential threats.